Customer Journey Specialist
Core
Design and optimize customer journeys across multiple touchpoints (e-shop, MVA, Customer Care) to reduce pain points and improve experience.
Role type
Customer Experience Specialist
Builds
Optimized customer journeys and communication processes
Domain
Telecommunications / Customer Experience
Deliverable
dashboards & analysis
Required skills
Customer journey mapping, Data analysis, Adobe Analytics, Power BI, Excel, Cross-functional collaboration, Insight generation
Preferred skills
Multicultural environment experience, Innovative problem solving
Technologies
Adobe Analytics, Power BI, Excel
Responsibilities
Design customer journeys across touchpoints, Analyze data to generate insights, Implement customer experience initiatives, Monitor journey effectiveness, Optimize e-shop and MVA journeys, Improve Customer Care communications
Seniority
Mid-level, hands-on IC
