Customer Engineer
Core
Run technical programs for high-growth accounts and startups to drive expansion and reduce churn through one-to-many engagement and self-service content.
Role type
Senior Scaled Customer Engineer (Programs)
Builds
Scaled engagement programs, in-app prompts, technical enablement content, and usage-based growth triggers.
Domain
Cloud Infrastructure / Developer Platform / AI-native applications
Deliverable
product features
Required skills
Cloud infrastructure fundamentals, Postgres and database migration patterns, AI tool fluency, technical documentation, data-driven prioritization
Preferred skills
Intercom platform experience, building internal scaling tools, PLG environment experience, Heroku migration experience
Technologies
Postgres, Heroku, AWS RDS, Intercom, Slack
Responsibilities
Partner with Scaled AMs to convert usage signals into programmatic outreach and in-app prompts; Operate startup program onboarding flows; Build reusable technical enablement components like pricing calculators and POC templates; Run scaled customer programs including webinars and community touchpoints; Translate customer questions into self-service content; Maintain data hygiene for customer signals.
Seniority
Senior, hands-on IC