Zendesk Manager / Developer of Solutions for Migrations into Zendesk (m/f/d)
Core
Configure and maintain Zendesk instances for hundreds of agents and millions of passengers across 30 markets, including ticketing, voice, messaging, and Help Center setup.
Role type
Senior Zendesk Manager / Developer of Solutions
Builds
Production Zendesk configurations, omnichannel routing, and market-specific deployments
Domain
Travel industry / Customer Support Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Zendesk Enterprise configuration, omnichannel routing, API integration literacy, REST APIs, webhooks, JSON, trigger automation, SLA policies, market rollout planning
Preferred skills
Zendesk Admin certification, Salesforce Service Cloud migration experience, Zendesk Apps Framework, voice channel configuration (IVR, contact flows)
Technologies
Zendesk, Amazon Connect, REST APIs, OAuth, JSON
Responsibilities
Build and maintain core Zendesk setup across Support, Guide, Talk, and Messaging; configure voice, email, webform, messaging, and Help Center for each market; translate migration plans into configuration and support go-live; configure marketplace apps and test custom API integrations; document configuration and market-specific deviations
Seniority
Senior, hands-on IC
