Prozessmanager / Business Analyst (w/m/d) Conversational AI
Core
Drive Conversational Strategy and develop innovative products like speech computers and dialog systems to enhance customer self-service capabilities.
Role type
Process Manager / Business Analyst (Conversational AI)
Builds
Conversational products, dialog systems, and automated customer interaction processes
Domain
Banking / Conversational AI / Generative AI
Deliverable
product features
Required skills
Process management, User Story creation, Generative AI use-case implementation, Agile/Scrum, Analytical thinking, Systematic planning, Conceptual design
Preferred skills
End-to-end process management, Tech background, International collaboration
Technologies
Generative AI, Speech recognition, Chatbots
Responsibilities
Analyze current state and identify optimization potentials for conversational interactions, Design and prioritize user stories for new features, Implement and digitize processes to improve customer self-service, Coordinate with internal stakeholders on risk, governance, and usability
Seniority
Mid-level, hands-on IC