Senior Staff Product Manager, Customer Insight & Strategy
Core
Build and own a scalable, rapid voice-of-customer engine to drive product and growth strategy decisions for Kaseya's IT management and cybersecurity platform.
Role type
Senior Staff Product Manager (Customer Insight & Strategy)
Builds
A repeatable research process, customer access panels, and strategic frameworks for Product and Go-To-Market teams.
Domain
SaaS / IT Management & Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Product management mindset, strategic thinking, qualitative and quantitative research methods, customer access management, data synthesis, stakeholder influence, process building, roadmap prioritization
Preferred skills
Experience scaling research functions, expert network management, behavioral data analysis
Technologies
Research tools, expert networks, in-product research platforms, survey tools
Responsibilities
Design and stand up a rapid voice-of-customer engine; build and maintain customer access channels; partner with Product and GTM to inform roadmap and strategy; synthesize raw input into decision-ready insights; create scalable frameworks and playbooks for the team.
Seniority
Senior Staff, hands-on IC with strategic impact
