Zendesk Admin, Operations Consultant (m/f/d)
Core
Configure and maintain Zendesk instances for a global travel company, building workflows, routing, and channel setups for hundreds of agents and millions of passengers.
Role type
Senior Zendesk Admin and Operations Consultant
Builds
Production Zendesk configurations including ticketing, voice, messaging, and Help Center for multiple markets
Domain
Travel industry / Customer Support Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Zendesk Enterprise configuration, omnichannel routing, automation logic, API integration literacy, market rollout execution, technical documentation
Preferred skills
Zendesk Admin certification, Salesforce Service Cloud migration experience, Zendesk Apps Framework, voice channel (Talk/IVR) configuration
Technologies
Zendesk (Support, Guide, Talk, Messaging), Amazon Connect, REST APIs, Webhooks, OAuth
Responsibilities
Build and maintain core Zendesk setup across Support, Guide, Talk, and Messaging; configure voice, email, webform, and Help Center for each market; execute market wave rollouts and migrations; configure marketplace apps and test custom API integrations; document configurations to Centre of Excellence standards
Seniority
Senior, hands-on IC
