Contact Center Technology
1,116 open positions
-
Senior Technical Solutions Consultant, CCaaS, Applied AI↗
GoogleLondon, England, UK
€114k–€116k12d
Architect, integrate, and deploy next-generation agentic AI and virtual agent solutions for enterprise telephony and contact center integrations using Google Cloud Applied AI.
-
AI Customer Experience Manager↗ TalkdeskMadrid, Community of Madrid, Spain 12d Strategic customer leadership and technical orchestration to maximize Talkdesk platform value and drive AI/Agentic transformation for a major Spanish enterprise.
-
Consultor/a de soluciones Genesys Cloud CX↗ Act DigitalBarcelona, Catalonia, Spain 12d Design, implement, and maintain Genesys Cloud CX solutions for real-world contact center environments, including routing, IVR, and digital channels.
-
-
Consultor Cloud Contact Center - Google↗ Krolls TelcommMexico City, Mexico 12d Designing, architecting, and delivering Google Platform for Cloud Contact Center solutions, including AI chatbots and virtual assistants, and creating strategies for contact center transformation.
-
FBS - Product Owner l↗ CapgeminiRemote 12d Product Owner supporting a new technology-focused initiative within a Contact Center environment, acting as a liaison between business, IT, vendors, and stakeholders to deliver AI-driven solutions.
-
Outcomes Architect, DACH (Customer Success) NotionDublin, Ireland €94k–€105k12d Build-beside partner helping B2B customers adopt AI-native workflows, drive value realization, and achieve measurable outcomes within Notion.
-
Optimization Program Manager, RCC AppleCupertino, United States of America 12d Operationalize Retail Customer Care programs and drive digital customer engagement for Apple's online store.
-
Senior Director, Customer Success GenesysVirtual Office (Ontario), CA 12d Establish life-long relationships with enterprise customers by advising on AI-powered experience orchestration and driving adoption of Genesys platform capabilities.
-
Solutions Architect↗ Faclon Labs 12d Translate customer and operational problems into product use cases, requirements, and workflows; own programs from definition to adoption.
-
Analista Funcional Contact Center / Genesys Cloud↗ SlashMobilityBarcelona, Catalonia, Spain 12d Functional Analyst for Contact Center and Customer Experience (CX) projects, specializing in Genesys Cloud CX configuration, process analysis, and solution definition.
-
Tech Lead Zendesk↗ Compass UOLRemoto, BR 12d Tech Lead responsible for leading technical implementation, evolution, and integration of Customer Experience (CX) solutions using the Zendesk ecosystem.
-
Genesys Technical Architect / Lead↗ Zenithinfotek LLCRemote 12d Design, configure, develop, and implement enterprise Genesys contact center solutions, including routing, IVR, and integrations.
-
Director of Knowledge Management - NAMER AshbyRemote - US 12d Lead the Knowledge Management function to unify internal and external content, shape the AI Assistant's self-service experience, and drive localization strategy for a B2B SaaS support ecosystem.
-
Genesys Cloud Engineer↗ WiproMexico City, Mexico 12d Design, implement, and optimize contact centre solutions using Genesys Cloud, focusing on inbound and in-queue call flows.
-
-
-
Software Dev Engineer
AmazonHyderabad, Telangana, India
12d
Design, develop, and own comprehensive customer engagement services and solutions that anticipate and resolve customer questions at global scale, powering the ultimate customer service experience.
-
Forward Deployed Engineer (AI Solutions) - APAC Market AircallSydney Office 12d End-to-end delivery of low-code AI solutions for SMB customers, connecting AI Agents with CRMs and communication tools to drive revenue and automation.
-
Senior Partner AI Enablement Manager CrestaUS (Remote) 12d Building a world-class AI Receptionist partner ecosystem to drive revenue and successful customer outcomes by equipping partners with tools, skills, and confidence to position, sell, and deliver Cresta AI Receptionist.
-
Assistant Manager - MarTech & AI SwiggyBangalore, Karnataka 12d Build customer-facing conversational experiences (WhatsApp, voice) and marketing automations using applied AI and LLM-based agents for consumers and restaurant partners.
-
Sr Advisory Solution Consultant- Moveworks ServiceNowWashington, District of Columbia, us $169k–$278k12d Sr Advisory Solution Consultant supporting Moveworks Solution Sales by guiding revenue, developing product-specific solutions, and leading discovery workshops during sales cycles.
-
Retail Success Manager Dish-NetworkLittleton, Colorado $84k–$120k12d Drive engagement, tool adoption, and operational alignment across the retail partner ecosystem to maximize sales performance and retention.
-
-
-
-
Gestionnaire Principal.e Produits Numériques VideotronMontréal, QC, ca 13d Lead a team of Product Managers, Product Owners, and UX specialists to design and evolve digital customer journeys for Vidéotron, from product discovery to autonomous account management.
-
Suggestion : Stage de fin d'études - Expérience client et performance commerciale par le digital WavestoneParis, Île-de-France, fr 13d Structuring knowledge and producing expertise on AI-driven customer experience, CRM, and digital sales transformation for industrial and energy leaders.
-
Senior Project Specialist - Lesson Experience PreplyBarcelona 13d Own the end-to-end lesson journey (scheduling, delivery, exceptions) and translate customer signals into scalable workflows and cross-functional fixes.
-
Sr. Product Manager, Customer Experience Improvement↗
AmazonMadrid, MD, ES
13d
Lead customer experience workstreams by proactively identifying and eliminating sources of friction across the customer journey.
-
Deputy General Manager - Business Collaboration↗ Tata CommunicationsMH, IN 13d Lead the strategy, roadmap, and execution of unified collaboration solutions including UCaaS, cloud telephony, and video conferencing for enterprise customers.
-
Trusted Access Specialist, Critical Harm Operations OpenAISan Francisco 13d Own and improve the customer access workflow for an assigned Trusted Access program, connecting onboarding, eligibility review, approvals, and support to resolve difficult access problems.
-
Lead Project Manager - Bilingual CnxRemote 13d Lead Project Manager overseeing complex technology implementation projects for AI, contact center solutions, and customer experience technologies.
-
Field Tech Product Owner - Germany (m/w/d) BristolmyerssquibbMunich - DE 13d Own the vision, roadmap, and operating system for field-facing CRM capabilities in Germany, integrating AI intake layers and cross-channel orchestration to automate manual work and enable human decision-making.
-
Sales Engineer - MEA CamundaRemote 13d Guide organizations in automating core business processes by conducting product evaluations, demos, and technical Q&A sessions for Camunda's agentic orchestration platform.
-
AI Services Consultant ZendeskSão Paulo, Brazil 13d Act as a technical expert and trusted advisor to guide customers through the configuration, optimization, and adoption of Zendesk's AI-powered Resolution Platform, ensuring seamless integration and measurable business outcomes.
-
Consultor Funcional Genesys Cloud↗ Minsait 13d Functional consultant for Genesys Cloud CX, acting as a bridge between business and technical teams to translate functional requirements into implementable solutions for contact center operations.
-
Director, Customer Support HarriscomputerRemote $120k–$130k13d Strategic and operational leadership for a Customer Support organization, focusing on team development, process improvement, and delivering high-quality support experiences using AI-enabled tools.
-
Product Manager↗ Amity SolutionsBangkok, Bangkok City, Thailand 13d Drive the development and evolution of a Chatbot and GenAI Platform for Contact Centers to automate interactions and improve service quality.
-
Consultor de Soluções Digitais | Genesys Cloud CX↗ JobgetherRemote 13d Design, implement, and optimize digital customer experience solutions using Genesys Cloud CX to transform operational needs into scalable, efficient solutions.
-
Ticketing Application Developer III↗ EchoStarEnglewood, CO, US $63k–$90k13d Architecting seamless ticketing and provisioning systems to scale Customer Experience Operations (CXO) infrastructure and optimize internal case management platforms.
-
Especialista Genesys Cloud CX↗ Accude TiMadrid, Community of Madrid, Spain 13d Design, configure, and deploy Genesys Cloud CX contact center solutions including IVR, WhatsApp Business integration, and digital channels.
-
Arquiteto de Integração Contact Center (CCaaS) e Salesforce Voice↗ Sow 13d Design and implement integration architecture between Contact Center as a Service (CCaaS) and Salesforce Voice platforms, managing telephony connectivity, real-time transcription, and agent routing.
-
Digital Program Manager↗ NerdioRemote $120k–$140k13d Orchestrate the scaled customer experience across Customer Success by owning automated journeys end-to-end and acting as an internal consultant to remove friction with automation and agentic AI.
-
Product Owner↗ Homeserve USANorwalk, CT, US 13d Lead the development and continuous enhancement of HomeServe's AI-powered virtual assistant ('Charlie') to automate high-volume contact-center workflows across voice and chat, reducing live-agent call volume and improving customer experience.
-
IS Solutions Architect Leader, Contact Centre Solutions↗ Insurance Corporation of British ColumbiaNorth Vancouver, BC, CA $101k–$142k13d Lead the design and optimization of contact centre solutions centered on Genesys Cloud to advance customer experience and operational excellence.
-
Program Lead - Global Consumer CX↗ UberCiudad de México, DIF, MX 13d Define and drive end-to-end support strategy and customer experience for Consumers globally within the Post-Order Consumer CX vertical, acting as the primary point of contact for Product, Tech, and Global POCs to convert friction points into funded…
-
Assistant Director/Senior Manager, Service Excellence Office SggovterpNLB National Library Building, SG 13d Lead Service Excellence and Quality Service Management functions to strengthen service quality and support patron-centric experiences across NLB's physical and digital touchpoints.
-
Senior Solutions Engineer, Afternoon Shift (Relocation to Bangkok, Thailand)↗ ManatalBangkok, Bangkok City, Thailand 13d Technical bridge between customers, Sales, Product, and Engineering for an AI-powered HR tech SaaS platform, driving expansion into mid-market and enterprise customers.
-
Desarrollador/a de Aplicaciones | IA Conversacional, IVR y Chatbots↗ AbaiMadrid, Community of Madrid, Spain 13d Developing generative AI solutions, intelligent IVRs, virtual assistants, and cloud services to evolve customer service channels.
Browse by specialty
AI Data AlignmentAI EngineeringAI Software EngineeringAndroid DevelopmentApplied AI StackAutomotive AndroidAutomotive EmbeddedAvionics SoftwareBackend EngineeringBackend Web QABrowser Extension DevBusiness IntelligenceC# BackendC# Full StackCloud SecurityConversational AI QACross-Platform MobileData & ETL QAE-Commerce BackendEmbedded LinuxEngineering ManagementEnterprise IntegrationEntry-Level EngineeringERP System QAField Service TechFinTech BackendGame Engine DevGenAI CloudGeneral FrontendGPU Compiler EngHardware VerificationHigh-Frequency TradingIndustrial AutomationiOS DevelopmentIT Support QAJava BankingJava EnterpriseJava FrontendJava MicroservicesMainframe DevelopmentManual Software TestingMedical Device SWML InfrastructureMobile App QANetwork FirmwareNode.js BackendNode.js Full StackPerformance TestingPHP Web DevQA LeadershipReact FrontendRobotics SimulationRPA AutomationSalesforce & Identity QASalesforce EngineeringSAP ABAPSecure Systems TestingSecurity ProductsServiceNow EngineeringSoftware EngineeringSoftware EngineeringSoftware EngineeringSoftware Engineering LeadershiTest AutomationWeb Automation QA
Agile Release ManagementAI InfrastructureAI InfrastructureAI Platform EngineeringApplication DevOpsAWS Kubernetes EngineeringAzure Cloud InfrastructureAzure DevOps EngineeringBroadcast & OSP EngineeringCarrier Network OperationsCloud InfrastructureCloud InfrastructureCloud Infrastructure EngineeriData Center FacilitiesDefense & Security PlatformsDesktop & IT HelpdeskDevSecOps & ClearanceEmbedded Linux & ASICEndpoint ManagementEngineering Systems AdministrationEnterprise Network AdministrationExecutive IT SupportFinancial Trading SystemsFintech Platform EngineeringGCP Cloud EngineeringGlobal Technical SupportHPC & Liquid CoolingHybrid Cloud SREIndustrial Automation & SCADAIntegration & RPAIT Infrastructure LeadershipIT Service ManagementLinux Systems EngineeringMainframe & MiddlewareManaged Cloud OperationsModern Workplace CollaborationNetwork Automation & SDNObservability EngineeringOpenShift & Container PlatformPhysical Infrastructure ProjectsPlatform EngineeringPublic Sector DevOpsSAP Basis AdministrationServiceNow Platform EngineeringSite Reliability EngineeringSolutions ArchitectSpace & Mission SystemsStorage & BackupTelecom & Hybrid ReliabilityWindows Systems Administration
Ad Tech and RankingAdministrative Compliance AnalyticsAds & Personalization MLAgentic AI WorkflowsAI Agents and SafetyAI Automation AnalyticsAI Language TrainingAI Strategy and ArchitectureAnalytics EngineeringApplied GenAI ConsultingAutonomous Driving MLAWS Databricks EngineeringAzure Data EngineeringBI Analytics EngineeringBI Visualization EngineeringBiological Discovery ResearchBiostatistics and SafetyClinical Data EngineeringClinical Laboratory ScienceComputational GenomicsComputer Vision EngineeringComputer Vision LocalizationConsulting Data ScienceConversational AI EngineeringCredit and Fraud RiskCrypto and AI ResilienceData EngineerData EngineerData EngineerData EngineerData Engineering LeadershipData Governance ComplianceData Governance EngineeringData Infrastructure AnalyticsData Science InternshipsData Strategy LeadershipDatabase AdministrationDecision Science AIDigital Marketing AnalyticsE-commerce Data EngineeringEdge AI HardwareEnterprise Data ArchitectureEntry Level InternshipsEnvironmental and GeoscienceFinancial Data EngineeringFinancial Strategy AnalyticsFood Science ResearchForward Deployed AIFraud Risk AnalyticsGCP Data EngineeringGeneral Data PlatformGenerative AI EngineeringGenerative AI SystemsGeospatial GIS AnalyticsGovernment AI SecurityHealthcare Data ScienceHealthcare Risk AnalyticsHEOR and Clinical AIHPC ML EngineeringHR Data IntegrationHR People AnalyticsInformatica Data EngineeringInsurance Actuarial AnalyticsInsurance and ActuarialIT Operations AnalyticsJava Python Data EngKnowledge Graph EngineeringLaboratory Quality AnalyticsLife Sciences AILLM Core EngineeringLLM Evaluation & AgentsLogistics Operations AnalyticsManufacturing Data SystemsManufacturing Process AnalyticsMarket Economics ResearchMarketing ExperimentationMicrosoft Fabric DataMLOps EngineeringPalantir Foundry EngineeringPharma Analytical ChemistryPharma Process DevelopmentPhysical AI DataProcurement Sourcing AnalyticsPublic Health ResearchQuantitative Finance ResearchQuantum and ImageryRisk & Fraud MLRobotics and PerceptionRobotics ML EngineeringSAP BW DataSAP Master DataSearch & Recommendation MLSecurity and ClearanceSnowflake Data EngineeringSnowflake DBT EngineeringSpeech AI EngineeringSupply Chain ForecastingSupply Chain Planning
AI Product SecurityApplication Security EngineeringCloud Infrastructure SecurityCloud Security AssessmentDetection EngineeringEmbedded Firmware SecurityEnterprise Application SecurityFacility Security ManagementGeneral Cyber DefenseGovernance Risk ComplianceIdentity & Access ManagementNetwork Firewall EngineeringOffensive Security TestingOT Industrial SecurityPhysical Guard ServicesPhysical Security EngineeringPrivacy and AI GovernanceSecurity Architecture LeadershipSecurity Program ManagementSecurity Solutions SalesSOC OperationsThreat Intelligence AnalysisVulnerability ManagementVulnerability Research
Academic Product EngineeringAdobe Experience PlatformAgile Scrum MasteryAI Agent EnablementAI Content CreationArchitectural & Interior DesignAutonomous Vehicle ProductsBanking Product DesignBroadcast Production ManagementBusiness Systems AnalysisContact Center TechnologyConversation UX DesignCreative Agency DesignCybersecurity Product ManagementData & ML ProductsDefense Systems ManagementDeveloper Tools ProductDigital Health PlatformsE-commerce MerchandisingEngineering CAD DesignEnterprise Solution ArchitectureEvent & Studio TechFrontend Engineering ManagementGame & Level DesignGaming Product ManagementGenerative AI SolutionsGovernment SaaS ProductsHealthcare AI StrategyHRIS Product ManagementIndustrial Product DesignInfrastructure & ObservabilityInstructional Design & LMSInsurance Claims TechnologyInsurance Product ManagementIT Project ManagementITSM & CRM ArchitectureLegal Tech ProductsNPI Program ManagementPLM Solution ArchitectureProduct AnalyticsProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagerSalesforce Product OwnershipSAP ERP SolutionsSemiconductor Product EngineeringSmart Manufacturing AISupply Chain Product ManagemenTechnical Program ManagementUI/UX Design SystemsUX Research
Aerospace Manufacturing QAAerospace Systems EngineeringAerospace Systems TestAnalog IC DesignASIC Physical DesignASIC Verification EngineeringAutomotive Repair TechnicianAutomotive Systems EngineeringAutonomous Vehicle QACivil Structural EngineeringCNC Machining & FabricationConstruction Project ManagementElectrical Inspection & SafetyElectronics Test EngineeringEmbedded Firmware EngineeringEnvironmental Health & SafetyFacilities Maintenance EngineeringField Service EngineeringHVAC Design EngineeringIndustrial Automation ControlsIndustrial Construction QAIndustrial Maintenance EngineeringLandscaping & Yard OpsManufacturing Process EngineeringMaterials & Chemical LabMechanical Product DesignNetwork Hardware QAPCBA Test EngineeringPharmaceutical Manufacturing EngineeringPhotonics Test EngineeringPower Electronics DesignPower Systems EngineeringProduction OperationsRF & Avionics DesignSemiconductor Process EngineeringSilicon ValidationSpacecraft Mechanical EngineeringSubstation Automation QA
Account-Based Demand GenAI Product MarketingApparel Retail ManagementBanking Relationship SalesContent Communications MarketingEnterprise AI SalesEnterprise Customer SuccessEnterprise Security SalesExperiential Sports MarketingFrontline Service SalesGeneral Business DevelopmentHealthcare Brand MarketingHigh-Incentive Sales RepsIndustrial Technical SalesIndustrial Territory SalesInsurance Lines SalesMarketing Analytics OperationsPartner Channel StrategyPayments Business DevelopmentPerformance Paid MediaPharmaceutical Clinical SalesProcurement Supply ChainRetail Trade MarketingSales Compensation OperationsSales Development RepsSEO Digital MarketingSocial Creative DesignTechnical Solutions Engineering
Automotive OperationsBanking Operations & LendingCommodity & Indirect SourcingCompliance & Contact QACompliance ManagementConstruction & Electrical ProjectsContinuous Improvement & LeanCulinary & Kitchen StaffCustodial & Building ServicesCustomer ServiceDelivery & Traffic CoordinationEducational & Correctional ProgramsEHS Compliance & SafetyEngineering Executive LeadershipEnvironmental Permitting & CarbonERP & WMS SystemsEvent Production & ConcertsExecutive & GTM RecruiterExecutive & Legal AdministrationFacilities Management & OperationsFood Safety QAGeneralist & Early Talent RecruiterGrocery Produce & DeliHealthcare OperationsHealthcare Staffing RecruiterHospitality Concessions & BarHR Business PartneringHR Operations & PayrollIT & Program ProcurementLast Mile LogisticsMaintenance Planning & ReliabilityMajor Construction Project ControlsMaterials & Inventory ControlMission & Defense OperationsOperations & TrainingOperations ManagementOperations ManagementOrganizational Change ManagementPlant & Operations LeadershipProduction Planning & SchedulingProduction SupervisionProject Coordination & AdminPublic Sector Project ManagementReal Estate & Land DevelopmentRestaurant General ManagementRetail Softgoods OperationsRobotics Deployment ProjectsSemiconductor & IE OperationsSpanish Market QAStudent Life & FraternitySupplier QualitySupply Chain StrategyTechnical & Manufacturing RecruiterTextile & Garment QCWarehouse & Distribution OperationsWarehouse Material Handling
Accounts PayableActuarial PricingBusiness AnalyticsCommercial FinanceCorporate DevelopmentCorporate Governance ComplianceCorporate TaxCost AccountingCredit RiskERP SystemsFinance AI InnovationFinancial Crime ComplianceFinancial ReportingFP&A AnalysisFrench Financial QAFund AccountingHealthcare RevenueInternal AuditPayments EngineeringPayroll AdministrationProject ControlsPublic AccountingQuality AuditingQuantitative TradingReal Estate FinanceRetail BankingSAP FinanceSurety UnderwritingThird-Party RiskTreasury OperationsWealth Advisory
Acute Care NursesBehavioral HealthCardiac Imaging TechsCardiology PhysiciansClinical DataClinical DevelopmentClinical EngineeringClinical InformaticsClinical LaboratoryClinical PharmacyClinical Project MgmtClinical Research AssociatesClinical SpecialistsComputer System ValidationDentistryDietary ServicesEmergency MedicineHealthcare RecruitingHospitalistsInfection ControlLab QC OperationsLaboratory ManagementLaboratory Quality ControlLong-Term CareMedical AssistantsMedical CodingMedical Device QAMedical Device TechsMedical EducationMedical Science LiaisonsMedical WritingNurse Case ManagersNursing AdministrationOccupational HealthOncologyPediatricsPharma Manufacturing QAPharmacovigilancePrimary CarePrivate MedicalPsychiatry PhysiciansQuality and ValidationRadiology PhysiciansRadiology TechnologistsRegulatory AffairsRehabilitation TherapistsResearch CoordinatorsRespiratory TherapistsRetail PharmacySurgerySurgical TechsTelehealth ProvidersVeterinary Medicine
Biomedical and Civil EngineeringBioprocess & AnalyticalComputational Biology and GenomicsCore Facility ResearchCorporate AI ResearchEnergy Systems & AIFaculty Administration and MedicineGeneral Academic ResearchGeneral Postdoctoral ResearchHealth Behavior StudiesMaterials and Quantum ScienceNeuroscience & PsychologyNeuroscience and NeurologyPharmacometrics & RegulatoryPhysics and Energy ResearchPolytechnic Engineering InstructionQuantum & AcceleratorRobotics & AITenure-Track FacultyTraditional Campus Instruction
← Select a job to preview