Contact Center Technology
792 open positions
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Customer Support Specialist ClinicallyaiSan Diego, CA $75k–$75k13d First-line support specialist for an AI-driven mental health and clinical documentation platform, helping healthcare providers troubleshoot, onboard, and utilize AI tools.
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CRM & Omnichannel Manager – E-commerce, Revenue & AI↗ Netenders HoldingBarcelona, CT, ES 13d Own the full customer lifecycle by connecting Marketing, Sales, and Customer Service into a unified revenue engine using AI-powered CRM.
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Technical Account Manager↗ Level AIUS 13d Serve as the primary technical point of contact for enterprise customers, driving adoption of AI-native customer intelligence platforms and ensuring value realization.
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Customer Support Business Analyst Intern↗ JlgMcConnellsburg, PA, US $0k–$0k13d Develop the customer support technology roadmap, enhance self-service capabilities, and optimize support workflows using AI and automation to improve agent efficiency.
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Assoc Principal-Digital Exp↗ UnitiNY, US $68k–$68k13d Shape Uniti's digital strategy and deliver customer-facing experiences connecting portals, platforms, products, and support journeys via API integrations and AI enablement.
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Director of Customer Care↗ EquivantRemote, US 13d Lead the Customer Care organization for equivant's Court product portfolio, managing strategy, budget, and a team of ~20 to support enterprise court case management systems.
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Technology Solutions Lead / Senior Amazon Connect Engineer-6↗ RealignToronto, ON, CA 13d Design, develop, and support enterprise-scale Amazon Connect contact center solutions, including contact flows, routing, IVR, and voice/chatbot integrations.
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Customer Support Engineer VapiSan Francisco 13d Bridge between customers and core engineering to ensure rapid deployment of voice agents and resolve technical issues across the customer journey.
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Customer Success Process Automation Specialist↗ BooksyRemote 13d Identify and eliminate manual, repetitive tasks in Customer Success operations by building and deploying end-to-end automations using AI agents and workflow tools.
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Senior Solution Consultant GenesysRemote $123k–$123k13d Lead end-to-end discovery, strategy, and execution of AI-powered customer experience transformation initiatives for global enterprises.
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Principal Solutions Consultant - Zeta Marketing Platform ZetaglobalLondon, UK 13d Lead solution and technical strategy for complex enterprise opportunities, helping brands connect customer engagement ambitions with practical technology solutions using the Zeta Marketing Platform.
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Onboarding Systems & Operations Specialist BlackbaudHyderabad - India (Skytech) 14d Design and optimize digital onboarding experiences and systems to accelerate customer time-to-value and drive product adoption.
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AI & Automation Operations Specialist↗ Kitajima Insurance AgencyRemote $63600k–$96000k14d Implement AI phone/SMS/WhatsApp workflows, build CRM automations, create Google Sheets reports/dashboards, and connect systems using Make/Zapier/n8n/APIs to simplify business processes.
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Product Operations Manager, Member Experience CloverhealthField - Houston, Texas 14d Bridge between the Houston service floor and engineering teams to ensure operational tools are fixed, adopted, and iterated upon to improve Medicare Advantage member experiences.
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Technical Onboarding Specialist (Night Shift) NextivaRemote 15d Guide new customers through the setup, configuration, and successful adoption of Nextiva's AI-powered conversation platform via phone and screen share.
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Operational Excellence Senior Program Lead CoinbaseRemote $131k–$131k15d Own and optimize end-to-end Customer Experience (CX) workflows, routing logic, and agent tooling to improve quality, efficiency, and specialist experience across global in-house and BPO sites.
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Senior Solutions Engineer Cordial81Remote - US Only $120k–$120k15d Guide clients through platform implementation, third-party integrations, and complex use cases while acting as the subject matter expert for Cordial's marketing technology.
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CX Tooling Engineer Springhealth66Remote 15d Design, build, and operate systems powering customer experience and support operations at scale for a global mental health platform.
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Senior Genesys Cloud Engineer CnxRemote 16d Design, implement, and support Genesys Cloud customer experience solutions, including AI-driven engagement, virtual agents, and enterprise integrations for clients across Latin America.
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CRM Program Manager Stanfordmedicine7600 Gateway Blvd - NEWARK 16d Owns the Epic CRM program for the enterprise contact center ecosystem, defining taxonomy, standards, governance, and operational workflows for patient contact categorization and routing.
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Analista Sênior de Melhoria Contínua↗ iFoodRemoto, BR 16d Map customer journeys for the Anota AI product, identify service bottlenecks, and drive continuous improvement initiatives using data-driven insights.
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Technical Customer Success Manager, API PerplexitySan Francisco 16d Technically fluent Customer Success Manager owning a portfolio of API customers, guiding them from evaluation to production and driving adoption of Perplexity's AI search and agent orchestration APIs.
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Global Communications Systems Engineer (EMEA)↗ Videojet TechnologiesRemote 16d Deploy, integrate, and improve NICE CXone contact center platform and CRM connections for European rollout.
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Senior Genesys Cloud Engineer↗ ConcentrixAMA, CO 16d Design, implement, and support enterprise Genesys Cloud contact center solutions, including AI capabilities and integrations, for clients across Latin America.
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Business Automation Engineer PerkBarcelona 16d Identify operational inefficiencies and transform manual processes into scalable, automated solutions to improve Customer Care team efficiency.
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Contact Center AI Solution Consulting Manager AccentureRemote 16d Design, build, and implement Google CCAI and Gen AI strategies to transform client contact center operations and enhance customer experience.
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Associate Solutions Engineer↗ Logisense CorporationRemote $80k–$80k16d Build reusable demos, API examples, and product walkthroughs to help prospective customers evaluate LogiSense's usage-based billing platform.
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Senior Software Development Engineer, Amazon Connect Customer - Connectors & Mobile
AmazonSeattle, Washington, United States
$168k–$227k16d
Design and code solutions for Amazon Connect's mobile and connector capabilities to enable AI-driven self-service and mobile-native tools for customer engagement.
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Engineering Manager - Genesys Cloud CapgroupSan Antonio $147k–$147k16d Lead the engineering, delivery, and evolution of Capital Group's Contact Center technology platform built on Genesys Cloud and AWS.
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Application Engineer↗ PearlRemote $100k–$150k16d Administers and extends Customer Operations platforms (CRM, contact center, AI agents) to enable self-service configuration, automation, and integration without relying on external product roadmaps.
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?Sr. Five9 CCaaS Implementation Engineer↗ Remote $94k–$94k16d Lead end-to-end Five9 CCaaS implementations and migrations for mid-market and enterprise customers, acting as the primary solution architect and technical expert.
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Product Support Manager↗ AvalaraRemoto, BR 16d Lead and scale a global technical support organization, optimizing operations, driving AI/automation adoption, and ensuring exceptional customer experience.
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Senior Project Manager CaylentRemote 16d Lead end-to-end project management for Amazon Connect implementations, guiding cross-functional teams through the full lifecycle of cloud-based contact center solutions for clients.
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Senior Customer Engineer - Pre & Post Sales PendoLondon, UK 16d Senior Customer Engineer owning strategic Enterprise accounts across the full lifecycle, connecting technical execution to business outcomes for Pendo's digital adoption platform.
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Application Support Manager TrimbleUS - CO, Westminster $86k–$86k17d Lead a high-performing SaaS support team, integrate AI/LLM tools to automate workflows, and drive product improvements through cross-functional collaboration.
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Delivery Owner (Delivery Manager)↗ Waterfield TechnologiesTulsa, OK, US 17d Accountable for delivery outcomes (time, scope, quality, margin) across a portfolio of customer experience and contact center modernization engagements, ensuring sold scope is delivered and value is realized.
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Customer Implementation Manager, Commercial GorgiasBelgrade 17d Manage end-to-end onboarding and implementation for SaaS customers, driving adoption of Helpdesk and AI Agent products through consultative sessions and strategic roadmaps.
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Community Experience & Engagement Specialist↗ Unit4Remote 17d Manage and optimize the Community4U platform to ensure high-quality customer interactions, self-service success, and continuous platform improvement.
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Support Program Manager, Support Delivery↗ OpenAISan Francisco, CA, US $216k–$216k17d Define and implement foundational support practices, operational frameworks, and automation for Tier 3 frontline delivery to maximize customer adoption and value.
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CX Engineer↗ Medway Residência MédicaSão Paulo, SP, BR 17d Guardian of the Zendesk support platform, optimizing customer journeys and team productivity through AI flows, intelligent automations, and API integrations to serve medical professionals and students.
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Product Manager, Voice SierraUSA $211k–$211k17d Define voice interaction models and shape human-quality voice interactions for AI customer experience platforms.
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Staff Product Manager, Intelligent Customer Experience CalendlyRemote 17d Own the strategy and roadmap for Calendly's intelligent customer experience, focusing on AI support quality, automated resolution, and human escalation workflows.
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Customer Support Analyst - Operaciones CabifySantiago de Chile 17d Customer Support Analyst focused on transforming customer experience through data analysis, automation, and AI-driven process improvements.
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Senior Zendesk Administrator (m/f/d) FlixLisbon 17d Senior Zendesk Administrator responsible for configuring, maintaining, and rolling out Zendesk instances across multiple markets for a travel company.
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?Genesys Cloud CX Conversational AI Engineer (Design & Speech)↗ Remote $80k–$80k18d Design and implement intelligent customer experiences using Genesys Cloud CX, Dialogflow CX, and speech technologies for voice and digital channels.
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Service Delivery Lead↗ TextronFort Worth, TX, US 18d Lead global service desk delivery, employee experience, supplier performance, analytics, and AI automation to improve support across voice, chat, and self-service channels.
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