Product Success Specialist, Virtual Agent
Core
Own the full post-sale journey for ServiceTitan's Virtual Agent product, driving activation, adoption, optimization, and retention for customers to ensure measurable ROI.
Role type
Senior Customer Success Manager (AI/Virtual Agent product)
Builds
ServiceTitan Virtual Agent (AI voice agent platform)
Domain
SaaS / AI / Home Services
Deliverable
product features
Required skills
post-sale relationship ownership, activation and adoption management, data-driven prioritization, technical troubleshooting, cross-functional collaboration, customer health monitoring
Preferred skills
home services industry experience, Salesforce proficiency
Technologies
Salesforce
Responsibilities
Own end-to-end onboarding and product demonstrations; drive continued usage and address drop-off; manage book of business for retention and ROI; troubleshoot configuration issues and triage support; translate customer feedback to product teams; partner with GTM and implementation teams on playbooks
Seniority
Mid-Senior, hands-on IC