Digital Implementation and Communications, Specialist
Core
Drive digital transformation implementation, user adoption, and communications to support customer-facing platforms and AI solutions.
Role type
Digital Implementation and Communications Specialist
Builds
Customer-facing digital platforms (AIA+, OneCX, Chatbot), communication channels, and customer experience initiatives
Domain
Insurance / Digital Transformation / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Digital platform implementation, change management, stakeholder coordination, vendor management, budget reconciliation, UAT execution, content review, data analysis
Preferred skills
UI/UX review, design skills, AI solution familiarity
Technologies
AIA+, OneCX, Customer Chatbot, ZNS, SMS, Zalo OA, Real-time Customer Survey platform
Responsibilities
Coordinate business requirements and user stories for digital initiatives; execute UAT and release readiness; plan and execute internal and external communications; manage vendor deliverables and budget processing; consolidate customer feedback and report on Voice of Customer themes.
Seniority
Individual Contributor, 3-5 years experience
