Sr. Software Architect (NiCE CXone & Cognigy)
Core
Lead the design, implementation, and evolution of enterprise customer experience solutions using NiCE CXone and Cognigy for global brands.
Role type
Senior IC Software Architect (Customer Experience & Conversational AI)
Builds
Scalable CCaaS platforms, AI-enabled conversational agents, and integrated customer engagement ecosystems
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS) / Conversational AI
Deliverable
production ML models | product features
Required skills
NiCE CXone architecture, Cognigy conversational AI design, enterprise systems integration, API design, cloud platform architecture, stakeholder consulting, technical leadership
Preferred skills
NICE CXone CIP/NCIE certifications, Cognigy certifications, AWS/Azure/GCP certifications, experience with Salesforce/ServiceNow/Genesys
Technologies
NiCE CXone, Cognigy, AWS, Microsoft Azure, Google Cloud, Salesforce, Microsoft Dynamics, ServiceNow, Genesys Cloud CX
Responsibilities
Design scalable and secure CX solutions; lead end-to-end implementation from discovery to production; configure NiCE CXone capabilities; develop Cognigy AI workflows and integrations; mentor technical teams; partner with clients on solution strategies and roadmaps
Seniority
Senior, hands-on IC with strategic consulting
