Zendesk Implementation Consultant

Nairobi💼 Full-time🗓 2026-09-03 → 2026-09-26

Core

Configure, deploy, and manage Zendesk implementations for clients, including solution design, data migration, and integration with CRM and telephony systems.

Role type

Implementation Consultant (Customer Service/CRM)

Builds

Production Zendesk instances, integrated service platforms, and client reporting dashboards

Domain

IT Consulting / Customer Service Technology

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

Zendesk configuration, requirement workshops, data migration, system integration (APIs/REST), user training, reporting analysis, stakeholder presentation

Preferred skills

Zendesk Explore, App Developer, AI Agents, Salesforce/HubSpot/Freshdesk/ServiceNow experience

Technologies

Zendesk, REST APIs, webhooks, CRM, telephony, WhatsApp, social channels

Responsibilities

Configure and deploy Zendesk end-to-end (ticket forms, SLAs, macros, views, routing), run requirement workshops, migrate data and integrate with external systems, deliver user training and documentation, build reporting dashboards, present designs to stakeholders

Seniority

Mid-level, hands-on IC

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About talentsafari

Imara Talent Global is a mission-driven company headquartered in the United States with primary operations in Ghana. Our mission is to create meaningful work opportunities that enable Africans to achieve an elevated standard of living while delivering exceptional support to companies worldwide. We are building a bridge between exceptional Ghanaian accounting talent and the US market. Our first cohort of 10 accountants will launch in 2026, growing to 75+ by 2027 and beyond. This is an opportunity to be a founding leader of something transformative.