Senior Amazon Connect Engineer (Conversational AI)
Core
Build enterprise-scale contact center and conversational AI solutions using Amazon Connect, AWS serverless technologies, and Generative AI.
Role type
Senior IC Amazon Connect Engineer (Conversational AI)
Builds
Contact flows, AI agents, serverless integrations, and custom agent experiences for US and European clients.
Domain
Cloud-native contact center solutions and Generative AI
Deliverable
production ML models | product features
Required skills
Amazon Connect, AWS serverless, TypeScript/Node.js, Python, React, Conversational AI, Generative AI/LLMs, Prompt Engineering, Infrastructure as Code, CI/CD, observability
Preferred skills
Experience with Amazon Bedrock, Amazon Q, tool-calling integrations, migrations from legacy platforms
Technologies
Amazon Connect, Amazon Bedrock, AWS Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, Kinesis, React, AWS CDK, Terraform
Responsibilities
Design and build enterprise contact center solutions; Develop and maintain contact flows and routing strategies; Build AI-powered self-service and conversational experiences; Develop AI agents with tool-calling integrations; Implement conversational AI behaviors including escalation and fallback; Develop backend integrations using AWS Lambda; Build serverless and event-driven solutions; Develop custom agent experiences using React; Integrate contact center solutions with CRM; Build Infrastructure as Code; Develop and maintain CI/CD pipelines; Implement monitoring and alerting; Troubleshoot complex production issues; Support migrations from legacy platforms
Seniority
Senior, hands-on IC
