Solution Architect (Marketing, Data360 or Agentforce Contact Center)
Core
Strategic advisor and platform expert for enterprise customers, driving innovation in Marketing Cloud, Agentforce Contact Center, and Data360 to deliver business value.
Role type
Senior IC Solution Architect (Enterprise Consulting)
Builds
Comprehensive solutions for PACE industry clients (Product, Automotive, Consumer, Energy) using Salesforce AI and CRM platforms
Domain
Enterprise Software / Customer Success / AI / Marketing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise solution architecture, Marketing Cloud expertise, Data360 configuration, Agentforce Contact Center knowledge, PACE industry experience, Agile/Waterfall project management, System design and gap analysis, Discovery session leadership, User story definition, Process flow diagramming, UML/sequence diagramming, Strategic presentation and facilitation, Risk management, Stakeholder negotiation
Preferred skills
AI toolchain experience (Claude, Cursor, Elements Cloud), Consulting experience, Salesforce certifications (CG Cloud, REX Accreditation), High-value business outcome delivery
Technologies
Salesforce Marketing Cloud, Data360, Agentforce Contact Center, UML, Process flow tools, Claude, Cursor, Elements Cloud
Responsibilities
Serve as trusted advisor for PACE industry clients leveraging deep product expertise; Guide customers in deploying emerging technologies; Lead discovery sessions and define business requirements; Design comprehensive system and functional solutions; Document business processes and create system designs; Present strategies to C-suite and diverse stakeholders; Manage complex project risks and customer expectations.
Seniority
Senior, hands-on IC with strategic advisory scope
