Senior Genesys Telephony Engineer
Core
Design, develop, implement, and support enterprise contact center solutions on the Genesys Cloud CX Platform, focusing on routing strategies, IVR, and integrations.
Role type
Senior Genesys Telephony Engineer (Software Systems Engineer)
Builds
Scalable Genesys-based contact center solutions, integrations, and customer experience workflows
Domain
Contact Center Technology / Cloud Telephony
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Genesys Cloud CX Platform expertise, system design, API integrations, middleware technologies, SDLC knowledge, technical documentation, root cause analysis
Preferred skills
Genesys Cloud Architect/Administration/Routing/WEM/Reporting experience, complex software system development, omnichannel communications knowledge
Technologies
Genesys Cloud CX Platform, APIs, web services, middleware, CRM platforms, workforce management tools
Responsibilities
Analyze business and technical requirements; design detailed system specifications and implementation plans; configure and support Genesys Cloud routing, IVR, and workforce engagement; develop and test integrations with enterprise applications; troubleshoot platform incidents and performance issues; document design decisions and solution metrics
Seniority
Senior, hands-on IC
