Junior Consultant - Customer Solutions (m/w/d) Standort Bonn
Core
Design and implement projects in telephony systems, AI chatbots, voicebots, and smart data to optimize customer communication processes.
Role type
Junior Consultant (Customer Solutions)
Builds
Intelligent customer communication solutions (telephony, AI chatbots, voicebots)
Domain
Telecommunications and Customer Experience
Deliverable
product features
Required skills
Project management, customer consultation, process optimization, stakeholder communication, requirements analysis, cross-functional collaboration
Preferred skills
Experience with ACD systems, AI-driven communication technologies
Technologies
Telephony systems, AI chatbots, voicebots, ACD systems
Responsibilities
Design and implement projects in telephony systems, AI chatbots, and smart data; Consult and actively support customers; Analyze processes for intelligent call and contact control; Communicate with stakeholders and perform needs analysis; Act as interface between customers, technology, product management, and external service providers
Seniority
Junior, hands-on IC
