AWS Engagement Manager
Core
Own customer relationships and delivery health for AWS and Amazon Connect engagements, guiding clients through AI-enabled digital transformation and contact center solutions.
Role type
Senior Engagement Manager (AWS & Contact Center)
Builds
Cloud-based contact center and AI solutions using AWS and Amazon Connect
Domain
Cloud Computing, Contact Center as a Service (CCaaS), Generative AI
Required skills
Solution architecture, Pre-sales advisory, Client-facing leadership, Stakeholder management, Project delivery oversight, Commercial acumen, SDLC governance, Distributed team leadership, SOW creation, Technical roadmap planning
Preferred skills
Agentic AI transformation expertise, Contact Center solution design, Strategic advisory, Industry thought leadership, Complex problem solving
Technologies
AWS, Amazon Connect, Salesforce Einstein, Service Cloud Voice, Agentforce, Generative AI
Responsibilities
Manage customer relationships and delivery health across a portfolio of AWS engagements; Partner with sales to scope new work and plan account growth; Guide project teams to ensure quality delivery and compliance; Act as a thought leader to articulate value and drive transformation; Transition customers from sales to delivery (SOW reviews, kickoff); Manage staffing risks and cross-functional teams; Champion AI-enabled delivery practices.
Seniority
Senior, hands-on IC with leadership responsibilities
