Junior Customer Success Manager (API)
Core
Drive adoption of Vonage's CPaaS APIs, foster customer relationships, and ensure long-term satisfaction and retention for businesses integrating messaging, voice, video, and authentication.
Role type
Junior Customer Success Manager (API)
Builds
Cloud communications solutions (messaging, voice, video, authentication) for businesses
Domain
CPaaS / Cloud Communications
Required skills
API familiarity, cloud communications knowledge, SaaS/CPaaS experience, data analysis, strategic problem-solving
Preferred skills
Fluent English and Japanese, technical acumen, cross-functional collaboration
Technologies
APIs, cloud communications platforms, CPaaS solutions
Responsibilities
Build and maintain strong relationships with key stakeholders; Develop success plans to align API solutions with customer goals; Monitor usage patterns and identify expansion opportunities; Act as the voice of the customer to collaborate with internal teams; Identify upsell and cross-sell opportunities; Provide ongoing education and resources to customers; Collect and relay customer feedback to influence product roadmap.
Seniority
Junior, hands-on IC