Solutions Engineer
Core
Technical authority for Cisco's Customer Experience (CCaaS) architecture, acting as a trusted advisor to Japan's largest enterprises to solve complex challenges in customer engagement.
Role type
Senior Solutions Engineer (Pre-sales/Technical Architect)
Builds
Proof of values, technical solutions, and digital transformation strategies for enterprise clients.
Domain
Telecommunications, Customer Experience (CX), Cloud Contact Centers
Required skills
CCaaS architecture, omnichannel routing, AI for customer engagement, WFM, QM, API integration, solution design, technical discovery
Preferred skills
CRM solutions, automation, JavaScript, Python, REST APIs, public speaking, technical writing, industry certifications (CCIE, Cloud Architecture)
Technologies
Webex Contact Center, CCaaS, AI, WFM, QM, JavaScript, Python, REST APIs
Responsibilities
Lead technical discovery and architect proof of values; articulate ecosystem vision to C-suite and engineers; partner with Account Managers to win strategic opportunities; mentor the SE community; influence global product roadmap.
Seniority
Senior, hands-on IC with strategic impact
