Sr. Technical Account Manager
Core
Partner with strategic enterprise customers to drive adoption, optimization, and value realization of Genesys Cloud CX AI-powered experience orchestration platform.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Customer success outcomes, adoption roadmaps, and strategic engagement plans for Genesys Cloud CX
Domain
Enterprise SaaS / Customer Experience (CX) / AI Orchestration
Deliverable
client delivery
Required skills
Technical account management, enterprise customer engagement, cloud fundamentals (AWS/Azure), APIs and integrations, AI concepts and governance, solution guidance, project organization, data-driven decision making
Preferred skills
Native German language skills, spoken and written English skills
Technologies
Genesys Cloud CX, AWS, Azure
Responsibilities
Build trusted relationships with customer stakeholders across business and technical teams; Identify gaps, risks, and opportunities to create structured customer engagement plans; Deliver technology assessments and roadmaps with outcome-focused recommendations; Partner with customers to accelerate adoption and value realization through best practices; Act as the voice of the customer by delivering actionable product feedback to product management teams; Collaborate across Genesys teams to create customers for life and deliver measurable business value.
Seniority
Senior, hands-on IC
