Enterprise AI Solutions Manager
Core
Strategic partner to a portfolio of ecommerce merchants guiding product adoption, AI workflow implementation, and long-term operational success.
Role type
Senior IC Enterprise AI Solutions Manager
Builds
Customer success outcomes via AI-powered support automation and workflow optimization for ecommerce brands
Domain
SaaS / Ecommerce / Customer Success
Deliverable
product features
Required skills
Account management, SaaS customer success, stakeholder management, AI workflow implementation, data analysis, churn risk management, cross-functional collaboration
Preferred skills
Ecommerce brand experience, support operations expertise, AI tool fluency
Technologies
Gorgias platform, AI automation tools, internal CRM systems
Responsibilities
Manage a portfolio of ~65 ecommerce customers, drive adoption of Gorgias AI and automation features, monitor account health and prevent churn, partner with Sales/Product/Support teams, develop account plans for adoption and efficiency
Seniority
Senior, hands-on IC (via careerplan.io/jobs/5e96460f-de35-4ffb-87ad-6de3988e6cbf-enterprise-ai-solutions-manager-at-gorgias)