Affinda Extract - Implementation & Support Specialist
Core
Own end-to-end customer support and manage onboarding/implementation projects for AI-powered document processing software.
Role type
Implementation & Support Specialist
Builds
AI-powered document processing software for invoice and form automation
Domain
SaaS / AI / Document Processing
Deliverable
product features
Required skills
Support ticket triage, project management, solution design, stakeholder management, process improvement, technical communication
Preferred skills
SaaS/B2B implementation background, support function optimization
Technologies
AI platforms, APIs, data schemas
Responsibilities
Manage support queue and triage issues, run customer onboarding projects from design to hyper care, design client solutions, track project status, manage client and internal stakeholder relationships, improve support and implementation processes
Seniority
Mid-level, hands-on IC
