Junior Customer Success Manager (API)
Core
Drive adoption of Vonage's CPaaS APIs (messaging, voice, video, authentication) and ensure long-term customer satisfaction and retention for businesses worldwide.
Role type
Junior Customer Success Manager (API)
Builds
Cloud communications solutions (CPaaS) for businesses
Domain
Telecommunications / Cloud Communications (CPaaS)
Required skills
Fluent English and Japanese, Customer Success/Account Management experience, API familiarity, Data analysis, Strategic problem-solving
Preferred skills
SaaS/Technology background, Cross-functional collaboration
Responsibilities
Build and maintain relationships with key stakeholders, Develop success plans to align API solutions, Monitor usage patterns and identify expansion opportunities, Act as the voice of the customer to internal teams, Identify upsell and cross-sell opportunities, Provide training and resources to customers, Collect and relay customer feedback to influence product roadmap