Enterprise AI Solutions Manager - Named Accounts
Core
Manage a portfolio of ~40 enterprise ecommerce customers, driving adoption of AI agents and automation to optimize support operations and unlock scalable growth.
Role type
Senior Enterprise Account Manager (AI Solutions)
Builds
AI-powered customer support workflows and automation for ecommerce brands
Domain
Ecommerce / Customer Success / AI
Deliverable
product features
Required skills
Enterprise account management, AI/automation implementation, strategic advisory, complex stakeholder navigation, retention management, cross-functional collaboration
Preferred skills
Ecommerce industry experience, support operations background, project management
Technologies
AI tools, automation platforms, integrations
Responsibilities
Own retention for high-value accounts, lead QBRs and long-term account planning, guide customers through complex AI implementations, partner with Sales on expansion opportunities, identify risks and drive recovery plans, surface insights to shape product direction
Seniority
Senior, hands-on IC