Teamleiter/in - Callcenter
Core
Leading and developing a Back Office B2C team to deliver excellent customer service, optimizing processes, and driving the adoption of AI and modern technologies.
Role type
Team Lead (Call Center / Back Office)
Builds
Customer service operations and process improvements for B2C clients
Domain
Telecommunications / Customer Service
Required skills
Team leadership, process optimization, AI adoption, cross-functional project management, customer-centric service delivery
Preferred skills
Experience with modern technologies and AI solutions, clear and empathic communication, stakeholder collaboration
Technologies
AI solutions, modern technologies
Responsibilities
Lead and develop the Back Office team professionally and disciplinarily, drive the implementation of AI solutions and new technologies, analyze and optimize existing processes, coordinate cross-functional projects, ensure excellent customer service delivery
Seniority
First-line management