Senior CX/CIM Consultant (m/f/d) - Tieto Tech Consulting
Core
Senior consultant delivering Customer Experience (CX) and Customer Interaction Management (CIM) solutions, transforming requirements into platform configurations and omnichannel integrations.
Role type
Senior IC CX/CIM Implementation Consultant
Builds
Omnichannel customer service platforms and contact center solutions
Domain
Technology Consulting / Customer Experience
Required skills
CX/CIM implementation, Novomind platform, omnichannel processes, scripting languages, REST APIs, database technologies, functional testing, technical documentation
Preferred skills
User training, workshop facilitation
Technologies
Novomind, REST APIs, Chatbots, WhatsApp, Voice channels
Responsibilities
Configure and test CX/CIM solutions for go-live, integrate digital channels (chat, email, voice), perform functional and integration testing, create technical documentation and train key users, collaborate with customers and delivery teams
Seniority
Senior, hands-on IC
