AWS Project Manager
Core
Manage the full lifecycle delivery of contact center (CCaaS), conversational AI, and agentic solutions and migrations for mid-market and enterprise customers using Amazon Connect and the AWS ecosystem.
Role type
Senior IC AWS Project Manager (Contact Center & AI)
Builds
Cloud-based contact center solutions, conversational AI bots, and agentic workflows
Domain
Cloud Computing, Contact Center as a Service (CCaaS), Generative AI
Required skills
Project management, Amazon Connect implementation, CCaaS solutions, AI delivery oversight, Agile/Scrum leadership, Stakeholder management, Requirements gathering, User story grooming, UAT coordination, Production cutover planning
Preferred skills
Contact center technology (IVR, voice, chat, SMS), Agentic AI solutions, Jira/Smartsheet, Hybrid skillsets (Solution Architect/Product Owner), AI-assisted tools
Technologies
Amazon Connect, AWS, Jira, Smartsheet, Agentforce, Salesforce Einstein
Responsibilities
Plan and lead full lifecycle delivery of CCaaS and AI solutions; Monitor project financials, scope, schedule, and risks; Facilitate status meetings and publish weekly reports; Act as primary client point of contact; Lead kickoff sessions to define success metrics; Establish client and team roles and decision rights; Partner with architects to capture requirements and groom user stories; Support UAT and production cutover; Coordinate across distributed teams including AWS, vendors, and DevOps; Serve as Agile Scrum Master; Apply AI-assisted tools to accelerate delivery
Seniority
Senior, hands-on IC
