100% Remote Customer Success Manager – Hotel SaaS Platform (Hospitality Industry, DE & EN)
Remote
Core
Help hotel reservation and group sales teams adopt an AI platform to automate inbound email communications and improve operational workflows.
Role type
Customer Success Manager (Hospitality SaaS)
Builds
Hotel reservation and group sales teams' email communication workflows
Domain
Hospitality / Travel Technology
Required skills
Hotel operations knowledge (reservations/group sales), German (C1/Business), English (Fluent), Client relationship management, Workflow integration, Feedback translation
Preferred skills
Project management, Spanish, PMS/Booking engine familiarity
Responsibilities
Own client relationships, drive platform adoption, act as bridge between clients and internal teams, translate operational challenges into feedback, conduct online check-ins and occasional onsite visits
Seniority
Mid-level, hands-on IC