IT Service Management
905 open positions
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SMO Transition Lead – Principal Service Management UnisysBangalore, KA, India 1mo Lead transition activities and oversee ITIL-based service support for complex outsourcing and managed services engagements.
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Infrastructure Core Services Process Manager PlaytechTartu / Tallinn, ee 1mo Develop and maintain the Infrastructure Core services catalog, operational governance documentation, and process standards to improve visibility, consistency, and operational effectiveness across infrastructure teams.
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Service Manager - Relex METRO/MAKROPune, MH, in 1mo Own and manage the RELEX SaaS service for ultra-fresh demand forecasting and replenishment across METRO's pilot countries (Germany, France, Romania), ensuring stable operations and transition to run-mode.
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Service Manager (m/f/d)↗ Allianz40, TH 1mo Oversee end-to-end service delivery and operations for mobile services supporting partner projects, ensuring reliability, speed of recovery, and stakeholder transparency.
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IT Asset Management Analyst↗ Neotecra, Inc.New York, NY, US $94k–$94k1mo Analyze IT asset databases, validate hardware inventories, and ensure record accuracy within ServiceNow to support compliance and audits.
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Manager, RSSD CanadiantirecorporationToronto, ON $79k–$79k1mo Provide day-to-day operational oversight of the Retail Store Support Desk (RSSD), managing service desk performance, staffing, ticket flow, and incident resolution for retail store technologies.
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Manager, Network Operations Center↗ Applied SystemsRemote 1mo Manage a 24x7 India-based Network Operations Center (NOC) to reduce outage risk, improve response times, and protect high-cost engineering capacity for enterprise infrastructure.
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Incident & Stakeholder Manager (Bilingual)↗ CapgeminiRemote 1mo Own major incident communications and stakeholder alignment during high-pressure service events, ensuring timelines, owners, actions, and next updates are explicit in Spanish and English.
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Tech Lead - IT Service Management 4C Genpact1401-G-India: 14-45, Uppal, STPI, Hyderabad 1mo Define and execute responsibilities for IT Service Management (4C) while supporting strategic initiatives and process improvements.
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Technical Account Manager↗ DXC TechnologyCiudad de México, DIF, MX 1mo Lead day-to-day delivery of infrastructure, workplace, and onsite support services to ensure SLA adherence, operational excellence, and customer satisfaction.
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Clinical ITSM Project Manager↗ Tri-Global Solutions Group Inc.Remote $200k–$200k1mo Lead the redesign and streamlining of Service Desk processes supporting the Clinical Information System (CIS) rollout for New Brunswick hospitals, ensuring clinicians have a frictionless support experience.
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ITSM Asset Manager↗ Fresenius Medical CareKA, IN 1mo Govern, manage lifecycle, and optimize enterprise IT hardware and software assets to ensure compliance, cost efficiency, and data integrity within the CMDB.
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Service Delivery Manager/ Monterrey↗ Capital Empresarial HorizonteMonterrey, NLE, MX $480k–$480k1mo Strategic Service Delivery Manager ensuring successful delivery of managed services projects and operations by acting as the primary point of contact for clients and internal teams.
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Manager, Service Delivery↗ Insulet CorporationGuadalajara, JAL, MX 1mo Lead global IT service desk operations, optimize service delivery processes, and ensure SLA compliance for Insulet Corporation's technology needs.
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Managed Services Analyst↗ IqviaRemote 1mo Provides support on service requests using incident management tools and delivers technology services through managed services project activities for clients in the life sciences and healthcare industries.
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Project Manager/ Analista de Procesos Ssr↗ Yel InformáticaRemote 1mo Senior professional leading process optimization, documentation, and IT service management system coordination with a focus on continuous improvement and innovation.
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Support Escalation Management -Incident Manager MicrosoftUnited States, Multiple Locations, Multiple Locations $71k–$71k1mo Manages escalated customer issues and incidents, driving resolution through collaboration with internal engineering/operations teams and outsource vendors.
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Sr Analyst Vendor Management MattelRemote 1mo Oversee day-to-day Software Asset Management (SAM) operations, ensuring compliance, license reconciliation, and audit readiness for global software assets.
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Consultant pilotage et processus IT F/H EverienceCourbevoie, Île-de-France, fr 1mo IT process consulting and contract management, auditing IT organizations, driving continuous improvement, and ensuring client satisfaction through SLA/SLR targets.
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Senior Helpdesk Technician City-Of-New-YorkNew York City, NY, us 1mo Manages the lifecycle, inventory, and distribution of IT assets across 59 remote sites for NYC city agencies.
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Service Delivery Manager Quest Consulting Sverige ABSundbyberg, Sweden 1mo Ensure stable and quality IT service deliveries in a complex environment with multiple vendors and stakeholders for a large public organization.
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Analyst, Operations Management Officer, SSBO, CBWMO, Group COO↗ DBS BankS00, SG 1mo Monitor and manage ATM network service availability, coordinate field engineers for repairs, and ensure SLA compliance for self-service banking operations.
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IT Operations Manager↗ Vantix Systems IncEdmonton, AB, CA 1mo Lead a team responsible for the delivery, support, and continuous improvement of IT services and operational capabilities.
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Manager, Digital Workspace Support UmiamiCoral Gables, FL 1mo Oversees support and operation of enterprise digital workspace tools ensuring reliable, secure, and effective use of systems for communication, collaboration, and productivity.
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Software Asset Management Analyst↗ Northbridge Financial CorporationToronto, ON, CA $82k–$82k1mo Manage the lifecycle of hardware and software assets, ensuring compliance with vendor agreements and optimizing technological investments.
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Engineering Tools Support Engineer HpeSan Juan, Puerto Rico, Puerto Rico 1mo Provides coordination, access management, and operational support for engineering IT tools and platforms to enhance engineering productivity.
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Analista de TI↗ Prolar NetimóveisBelo Horizonte, MG, BR 1mo IT Analyst responsible for user access management, system support, IT infrastructure monitoring, and automating BI reports and data consolidation for a real estate group.
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Technology Operations Analyst JllRemote 1mo Provide operational support, maintenance, and troubleshooting for Work Dynamics technology systems and applications to ensure performance, security, and compliance.
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Assistant Manager - IT Partner Governance↗ Pineswift TechnologiesHR, IN $800k–$800k1mo Manage and govern relationships with IT partners and vendors, ensuring service quality, contractual compliance, SLA adherence, and risk management.
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Information Technology - DevOps, ITSM & Compliance Specialist↗ Singapore AirlinesSingapore, Singapore 1mo Senior leader commanding operational incident response, ensuring IT compliance, and driving continuous improvement in DevOps and ITSM processes.
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ITIL Specialist↗ SoftchoiceToronto, ON, CA 1mo Drive governance, performance visibility, and continual improvement across core ITSM practices (Incident Management, Request Fulfillment, Service Level Management) for a managed services organization.
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Senior Associate Data Center Operations Analyst↗ Ntt Global Data Centers Americas, Inc.40, TH 1mo Supports daily service operations, shift management, and client escalations to ensure SLA compliance and operational efficiency in global data centers.
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Document Management Specialist – Tech NL IngKatowice (Zabrska 19), PL $7k–$9k1mo Manage governance, reporting, and operational processes for IT services by connecting data sources, ensuring audit-ready controls, and aligning stakeholders across Tech NL, Finance, and Procurement.
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Responsable de produit, ServiceNow ITOM Health↗ DesjardinsMontréal, QC, CA 1mo Define and evolve the vision, strategy, and roadmap for ServiceNow ITOM Health monitoring and event management capabilities to ensure proactive issue detection and incident resolution.
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Service Delivery Manager↗ EPAM SystemsGuanajuato, GUA, MX 1mo Primary client point of contact ensuring AMS services align with ITIL and meet SLA/KPI commitments.
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TC ITS Service Management Analyst↗ TerumoLakewood, CO, US $100k–$100k1mo System administrator and SME for the ITSM Management Tool, supporting development, maintenance, and improvement of core ITSM processes and KPI reporting.
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Junior Business Management Officer (French Speaker) | IT CIO Office Natixis-In-PortugalRemote 1mo Support global IT operations by managing resources, time tracking, and project portfolio activities for 6,000 users.
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Application Support & Managed Services Director↗ Resource ProRemote $121k–$121k1mo Director owning end-to-end delivery, governance, and continuous improvement for application support, platform operations, and managed services in the insurance industry.
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Service Management↗ HSBCAzcapotzalco, DIF, MX 1mo Managing Service Management functions within DBS/Technology to execute strategy, enable tool adoption, and drive operational delivery.
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Incident Manager↗ NextivaKA, IN 1mo Own incident, event, and problem management processes for a global SaaS infrastructure team, integrating AI tooling to enhance response workflows and documentation.
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Technical Account Manager↗ HostPapaRemote 1mo Maintain and enhance customer cloud commerce environments, coordinate platform maintenance, and provide proactive technical guidance for enterprise service providers.
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Sr Manager ITSM Service Delivery (Knowledge & Availability) NtrsPune, India 1mo Define vision, strategy, and governance for enterprise Knowledge Management and Availability Management processes to ensure operational resilience and service excellence.
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Incident Response Assistant Manager (1LOD Risk Management) LsegCharlotte, United States 1mo Coordinate end-to-end management of operational incidents, including identification, assessment, escalation, investigation, remediation, and closure, while driving root cause analysis and post-incident reviews.
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Associate Director | Project Manager | Bengaluru | Engineering | Platform Development & Integration↗ DeloitteKA, IN 1mo Managing non-SAP Operate engagements and IT Operations environments to support 24/7 projects.
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Application Operations Engineer- Riyadh, KSA↗ Deepsource TechnologiesMH, IN 1mo Manage enterprise application stability, availability, and performance through incident, problem, change, and disaster recovery operations.
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Senior MS Engineer - Windows (L2)↗ Ntt DataMH, IN 1mo Maintain clients' IT infrastructure and systems by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
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