Change Management Coordinator (gn)
Core
Coordinate IT change requests, ensuring completeness and quality, and facilitating communication between business units, technical teams, and governance bodies.
Role type
IT Change Management Coordinator
Builds
IT change management processes and workflows
Domain
IT Operations / Service Management
Required skills
IT coordination, Service Management, IT Operations, PMO, Governance, ITIL, ISO/IEC 20000, Jira workflows, Confluence, data analysis, reporting, presentations
Preferred skills
Experience in regulated environments, certifications in ITIL or ISO/IEC 20000, TopEase
Technologies
Jira, Confluence, TopEase
Responsibilities
Review and document change requests, coordinate between stakeholders, support prioritization and approvals, escalate delays, prepare and follow up on CAB meetings, assist with audits and compliance checks, improve processes and documentation standards
Seniority
Entry to Mid-level, hands-on IC