Service Owner ITSM (m/w/d) - Matrix42 & AnyDesk
Core
Responsible for the ITSM platform Matrix42 as Service & Product Owner, driving continuous improvement in Service, Ticket, Asset, and Service Portfolio Management.
Role type
Service Owner / Product Owner (ITSM)
Builds
ITSM platform capabilities and service delivery processes
Domain
Healthcare technology / IT Service Management
Required skills
ITSM process expertise (Incident, Request, Change, Problem, Asset Management), Matrix42 ESM knowledge, Demand Management, Backlog refinement, Roadmap planning, Release management, Stakeholder management, Vendor management, Data-driven reporting
Preferred skills
Experience in complex enterprise landscapes
Technologies
Matrix42 ESM
Responsibilities
Develop Service Management, Ticket Management, Asset Management, and Service Portfolio Management areas; Manage change processes within the Matrix42 platform; Own Demand Management, Backlog Refinement, Roadmap, and Releases; Ensure documentation of services, processes, and functions; Manage external service providers and partners.
Seniority
Senior, hands-on IC