Operations Manager
Core
Lead end-to-end service delivery operations for mission-critical technology systems, ensuring contractual KPIs and SLAs are met while managing operational risks and vendor relationships.
Role type
Senior IC Operations Manager (Service Delivery)
Builds
Mission-critical technology service delivery programs for leading businesses
Domain
IT Infrastructure & Managed Services
Required skills
Service delivery leadership, Operational risk management, Stakeholder influence, Contractual KPI/SLA management, Vendor management, Governance & compliance
Preferred skills
ITIL Intermediate or Managing Professional, PMP or PRINCE2, Public sector/government operations, Multi-vendor large-scale operations
Technologies
ITIL, PMP, PRINCE2
Responsibilities
Lead end-to-end service delivery operations, Ensure contractual KPIs and SLAs are met, Manage operational risks and escalations, Drive service improvement programmes, Lead operational governance meetings, Manage audits, compliance, and reporting requirements, Coordinate transition, transformation, and modernization initiatives, Manage vendor and stakeholder relationships
Seniority
Senior, hands-on IC
