Major Incident Manager | Wellington
Core
Lead and coordinate the response to major incidents throughout the full incident lifecycle, acting as the central point of contact for technical teams, vendors, and stakeholders.
Role type
Senior IC Major Incident Manager
Builds
Service stability and recovery for enterprise and government customers
Domain
IT Service Management / Incident Response
Required skills
Incident lifecycle management, cross-functional leadership, vendor coordination, incident triage, stakeholder communication, post-incident review, process governance, escalation management, IT architecture understanding, on-call roster participation
Preferred skills
Incident Management-specific certification, Bachelor's degree in Business/IT/Science/Engineering/Economics
Technologies
ITIL Framework, Incident Management Playbooks
Responsibilities
Serve as primary point of contact during major incidents, coordinate technical teams and third-party vendors, lead incident triage calls, provide updates to customers and senior management, ensure accurate incident records, manage escalations, produce post-incident reports, maintain process governance, collaborate with Problem/Change Management and Service Desk, keep playbooks current, participate in on-call roster
Seniority
Mid-Senior, hands-on IC
