Technical Platform Operations Support, Manager
Core
Lead a team responsible for the operational stability, support, monitoring, incident response, and continuous improvement of critical enterprise Identity Management technology platforms.
Role type
Manager, Technical Platform Operations (IAM)
Builds
Enterprise Identity Management technology platforms
Domain
Financial Services / Identity and Access Management (IAM)
Required skills
ITIL Service Management (Incident, Problem, Change, Request, Knowledge), enterprise monitoring and observability, root cause analysis, operational dashboards and metrics, team leadership and mentoring, automation and process optimization, capacity management, compliance and audit support
Preferred skills
Advanced studies/degree, experience with mission-critical enterprise applications, bridging technical and business discussions
Technologies
Enterprise monitoring and observability platforms
Responsibilities
Lead a team of platform operations resources responsible for production support and platform reliability; Ensure adherence to service level objectives (SLOs), service level agreements (SLAs), and operational support standards; Drive incident, problem, change, and operational readiness processes across supported platforms; Manage platform availability, performance, monitoring, and capacity management activities; Lead root cause analysis efforts and drive corrective and preventive actions; Establish and refine operational metrics, dashboards, and executive reporting for leadership stakeholders; Develop and mentor team members through coaching, career development, and performance management
Seniority
Manager, 3+ years leadership experience
