Associate Manager Software Engineering
Core
Senior IT Service Management professional managing technical incidents, operational checks, and change management for business operations.
Role type
Senior IC IT Service Management / Operations Manager
Builds
Production stability and operational continuity for business applications
Domain
IT Service Management / Infrastructure / Banking & Finance
Required skills
IT Service Management, Incident Management, Problem Management, Change Management, SQL, KornShell scripting, MQ/FTP data tools, IT ticketing systems (Remedy, ServiceNow, JIRA), Root Cause Analysis, System Configuration
Preferred skills
Finance/Banking/Insurance industry experience, ITIL certification, Application development background
Technologies
MQ, FTPs, KornShell, SQL, Oracle, Remedy, ServiceNow, JIRA
Responsibilities
Manage and resolve technical incidents in accordance with SLAs, Perform daily operational checks and functional testing, Monitor and analyze root causes of production disruptions, Participate in change management and release planning, Coordinate testing during change windows, Update documentation and knowledge bases
Seniority
Senior, hands-on IC