IT Service Management
906 open positions
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Skill Chapter Lead – Global Helpdesk METRO/MAKROBrașov, BV, ro 1mo Lead and build METRO's global IT Helpdesk organization, defining capabilities, developing talent, and establishing operating models for IT support across multiple countries.
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Infrastructure Administrator (VTOM/Linux/Windows) with French Sopra-SteriaKatowice, pl 1mo Infrastructure Engineer providing N2-level application support and acting as an Integrator N3 for business applications in a French public sector client environment.
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• IT Operations and Service Delivery Manager, AVP MufgubNew Jersey Office - 210 Hudson Street 1mo Senior IT Operations Manager responsible for hands-on technical operations support, ITSM process execution, operational analytics, and service improvement initiatives within a financial group.
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Manager Service Desk & IT Service Mgt DsmSao Paulo Faria Lima, Brazil 1mo Lead end-to-end Service Desk and IT service operations in a global multi-vendor environment, ensuring seamless support, rapid incident resolution, and continuous service improvement.
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?IT System Engineer (m/w/d) Monitoring & Incident Management Remote 1mo Monitoring and incident management for network services in a two-shift operation, ensuring high system availability through qualified first-line actions.
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Principal Engineer - Major Incident Response & ITIL Platform BjswholesaleclubBJ's Club Support Center Marlborough, MA #5997 1mo Architect and lead the Major Incident Response (MIR) and ITIL platform, serving as Incident Commander for high-severity events while driving automation and observability for retail and digital environments.
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AI, Analytics & RPA Support SRE Manager MizuhoNYC (1285) $112k–$112k1mo Lead and manage support teams while overseeing IT infrastructure for AI, Analytics, and RPA applications to ensure stability, security, and efficiency.
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Senior Incident Response Manager, Public Safety AxonNew York-Office $120k–$120k1mo Senior Service Delivery Manager owning the escalation lifecycle for mission-critical SaaS environments, acting as Incident Commander during high-severity operational events.
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IT Service Desk Manager, Corporate IT (Philippines Remote) Turnitin-LLCRemote 1mo Lead the IT Service Desk to ensure effective Level 1 support, operational governance, and continual service improvement for the organization.
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Senior Incident Management Analyst EbanxEBANX 1mo Leading end-to-end management of critical incidents, ensuring fast identification, effective coordination across technical teams, and clear communication with stakeholders to maintain business continuity.
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Site Reliability Engineer PgMANILA NET PARK OFFICE 1mo Lead incident response efforts, ensure system reliability and scalability, and implement monitoring solutions for P&G's warehousing IT operations.
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Technical Owner – ITSM Platform (Halo) SchibstedStockholm, SE 1mo End-to-end technical ownership of the ITSM platform (Halo), including strategy, architecture, configuration, integrations, and operations.
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Lead Operations Manager, Enterprise Serialization Service McKessonRemote $145k–$145k1mo Lead enterprise-wide incident management and platform operations for critical regulated supply chain systems, ensuring business continuity and DSCSA compliance.
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IT Application Operation Manager 100% (f/m/d) JuliusbaerMadrid 1mo Overseeing end-to-end operation of an IT service, including maintenance, support, incident/problem/release management, and lifecycle management for financial applications.
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Change and Release Coordinator NetcompanyAthens, gr 1mo Coordinate operational changes and releases of live service elements, ensuring quality, risk minimization, and lifecycle management.
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IT Service Desk Coordinator EurofinsGeorge Town, Penang, my 1mo Coordinate day-to-day IT Service Desk operations, manage incidents and service requests, and drive continuous service improvement across the Pacific region.
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Director, IT Service Management WorkdayIND.Pune 1mo Define ITSM platform strategy, establish support standards, and drive operational excellence for internal IT services and customers.
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Service Delivery Manager EverienceCourbevoie, IDF, fr $50k–$65k1mo Managing IT service delivery, client relationships, and contract profitability for a portfolio of clients.
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Senior Incident, Problem & Change Specialist EQ BankToronto 1mo Senior Incident, Problem & Change Specialist responsible for minimizing production incident impacts, driving service restoration, and ensuring organizational resilience through lifecycle management of incidents, problems, and changes.
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SAM Discovery, Inventory, Tools & Automation Analyst MattelHyderabad, in 1mo Owns the technical foundation for Software Asset Management (SAM) by managing discovery, inventory, platform administration, data quality, integrations, reporting, and automation to ensure reliable data for license analysis and compliance.
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Manager, Service Delivery Partner AiaKuala Lumpur, AIA Digital+ Malaysia 1mo Represent day-to-day IT Operations service delivery to business recipients, acting as the primary interface between technical providers and business stakeholders to ensure service quality and business outcomes.
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ITSM Engineer Kaufman-RossinBengaluru, Karnataka, India 1mo Hands-on Tier 2/3 technical support and administration of the ITSM platform to optimize service delivery processes for firm staff.
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Incident Analyst NecswsMumbai, MH, in 1mo Managing and owning Major Incidents, communicating with stakeholders, and ensuring adherence to the Major Incident process.
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Manager, Technical Services PurestorageOffice - India (Bangalore - 1 Sobha) 1mo Lead, coach, and scale a 24x7 front-line engineering team in Bangalore to deliver rapid resolution for global enterprise customers and modernize support workflows.
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?Senior System Engineer Backup (m/w/d) München, BAYERN 1mo Operate and monitor backup environments, handling incidents, changes, and error resolution.
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Pilote d'exploitation N1 InetumCasablanca, Casablanca-Settat, ma 1mo Junior operational pilot responsible for daily monitoring and management of IT processes to ensure system information functionality and service level commitments.
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Team Lead – Foundational Platforms MieleBraşov 1mo Lead and manage the Romania Foundational Platforms team, ensuring reliable operational delivery of enterprise IT services including Identity, Directory, and Monitoring services.
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Service Delivery Manager Soros Consulting ABStockholm, Sweden 1mo Ensure stable, qualitative, and efficient delivery of IT services for a government authority during a transition period, managing relationships between internal business units and external IT vendors.
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Supervisor - Radixx Product Support SabreRemote 1mo Lead a functional team providing 24/7 technical support for airline customers to maintain system uptime and resolve critical incidents.
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Service Delivery and Support Manager LgtLondon 1mo Lead and manage the Service Centre and Service Delivery teams to ensure high performance, oversee ITSM activities, and drive continuous improvement in support processes.
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Consultor Redes↗ Vivo VitaSão Paulo, SP, BR 1mo Bridge business needs with technical operations, overseeing the full lifecycle of technology services to ensure quality, efficiency, and alignment with company and client objectives.
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Service Delivery Lead LATAM↗ Air LiquideSão Paulo, SP, BR 1mo Lead IT service delivery and optimization across the LATAM region, managing the service lifecycle, escalations, and customer relationships for Global Infrastructure and Operations.
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COO Intern (m/f/d)↗ AllianzSão Paulo, SP, BR 1mo Support operational governance, service management, project coordination, and process improvement initiatives to drive operational excellence.
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Senior Manager, Technical Support - Endpoint & Security↗ KaseyaKA, IN 1mo Lead the Bangalore technical support operation for Endpoint and Security products, combining operational oversight with people leadership for a team of 35+ engineers.
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IT Operations Lead EU SumUpBarcelona 1mo Lead operational performance of a mixed in-house and outsourced IT support team across Europe, ensuring SLA compliance, reliable onboarding/offboarding, and consistent regional IT delivery.
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Senior System Engineer Umb-AGCham, ch 1mo Installation, configuration, operation, and maintenance of customer IT infrastructures per service contracts, including on-site and remote support.
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Tower Lead - Program & Project Management↗ HCLTechCalgary, AB, CA 1mo Lead support and operations escalations, ensuring timely resolution aligned with SLAs and SOW standards while driving operational efficiency and customer satisfaction.
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IT Service Management (ITSM) Incident Manager↗ LUZA GroupRemote 1mo Manage end-to-end lifecycle of IT incidents and major incidents, ensuring timely resolution and service level compliance.
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IT Site Support Analyst↗ UnfiJoliet, IL, US 1mo Provides technical expertise, troubleshooting, and system optimization for complex IT systems supporting distribution center operations and enterprise services.
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SMO Transition Lead – Principal Service Management UnisysBangalore, KA, India 1mo Lead transition activities and oversee ITIL-based service support for complex outsourcing and managed services engagements.
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Technical PM (Day 1 + Day 2)↗ Dataspark Pte LtdSingapore, S00, SG 1mo Lead project implementation and day-to-day operational support for AI tech services, ensuring SLA performance, incident resolution, and service quality for clients.
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Incident Manager| Thane↗ Csb Bank LtdMH, IN 1mo End-to-end management of IT incidents, including declaring major incidents and coordinating resource resolution.
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TechOps-Service Mgmt-ITSM-Manager↗ EYKL, IN 1mo Leading mid-size application managed services engagements, managing stakeholders, and ensuring service stability and SLA adherence for IT systems.
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Technical PM (Day 1 + Day 2)↗ NcsSingapore, S00, SG 1mo Lead project implementation and day-to-day operational support for AI tech services, ensuring SLA performance, incident resolution, and service quality for clients.
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Analyst, IT Operations↗ FlexGuadalajara, JAL, MX 1mo Support hybrid cloud IT infrastructure, monitor systems, and ensure service delivery and reliability for business applications.
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Head of Service Management ChaucergroupLondon 1mo Lead the Service Management function to modernize operating models, ensure service excellence, and align ITSM strategies with global business objectives for an insurance group.
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[Job 30927] - Líder de Sustentação↗ Ci&TRemoto, BR 1mo Strategic leadership for IT support operations, managing incident lifecycles, SLAs, and continuous process improvement within a cross-client AI deployment environment.
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