Lead Enterprise Service Manager
On-site
Core
Define, establish, and monitor ITIL-based best-practice processes (Incident, Problem, Knowledge Management) and build a holistic service catalog via Enterprise Architecture Management.
Role type
Lead Enterprise Service Manager (IT Service Management)
Builds
IT service processes and enterprise service catalogs
Domain
Healthcare IT / IT Service Management
Required skills
ITIL process governance, Enterprise Architecture modeling, Service Catalog design, Strategic-Operational interface management, Team coaching
Preferred skills
TOGAF certification, Medical IT domain knowledge
Technologies
ITIL, TOGAF, FHIR
Responsibilities
Define and monitor ITIL-based processes, Model and build service catalogs, Lead architecture boards, Bridge strategic IT and business units
Seniority
Senior, hands-on IC