Supervisor/a de Operación NOC 24x7
Core
Lead the daily operations of a 24x7 monitoring and support service for critical IT infrastructures, serving as the primary operational contact with the client.
Role type
Senior IC NOC Team Supervisor
Builds
IT infrastructure monitoring and support services
Domain
IT Operations / Network Monitoring
Required skills
IT infrastructure monitoring, Windows/Linux systems, virtualization, TCP/IP networking, ticketing tools, observability tools, ITIL incident/problem/change management, operational reporting
Preferred skills
Zabbix, Centreon, Dynatrace, PRTG, Nagios, SolarWinds, ITIL Foundation certification, large-scale corporate environments
Technologies
Zabbix, Centreon, Dynatrace, PRTG, Nagios, SolarWinds, Windows, Linux, TCP/IP
Responsibilities
Coordinate and supervise daily NOC team activity, manage assignment and tracking of incidents and events, act as operational liaison between Inetum and the client, supervise compliance with operational procedures and SLAs, prepare service reports and operational dashboards, identify improvement opportunities, coordinate communications for high-impact incidents, collaborate with systems, cloud, security, and external provider teams
Seniority
Senior, hands-on IC