Senior Software Engineer
Core
Manage production incidents, maintain system availability, and implement fixes for business-critical applications.
Role type
Senior Software Engineer (Incident Management & System Maintenance)
Builds
Business applications and system stability
Domain
Enterprise IT / Business Applications
Required skills
SQL, database management, incident management, system monitoring, SOP documentation, automation development, workflow management, technical training
Preferred skills
Agile/Lean DevOps experience, cross-functional collaboration, strategic problem-solving
Technologies
SQL, MS Office, SharePoint
Responsibilities
Independently manage production incidents and resolve within SLAs; Monitor system availability and communicate outages; Implement quick fixes and permanent resolutions; Build automation for repetitive tasks; Train business partners and team members on system usage; Document problem resolutions and update SOPs.
Seniority
Senior, hands-on IC