Engineering Manager
Core
Lead a team responsible for production support, operational stability, and reliability of business-critical technology platforms, ensuring timely incident resolution and service improvements.
Role type
Senior Engineering Manager (Production Support & Operations)
Builds
Reliable, resilient enterprise applications and support processes for insurance technology platforms
Domain
Insurance Technology / Enterprise Application Operations
Required skills
Team leadership, incident response, ITIL/ITSM practices, root cause analysis, cloud operations (Azure), .NET/JavaScript troubleshooting, SQL Server/PostgreSQL, production metrics analysis, Agile/DevOps
Preferred skills
Software development background, ServiceNow, monitoring/observability platforms, CI/CD pipeline management, major incident coordination
Technologies
Microsoft Azure, .NET, JavaScript, SQL Server, PostgreSQL, ServiceNow, CI/CD pipelines
Responsibilities
Lead major incident response and production support activities; strengthen production readiness through operational playbooks and monitoring; lead post-incident reviews and problem management; apply ITIL-aligned practices across Incident, Problem, Change, and Service Request Management; coach and develop team members; define and monitor service health metrics.
Seniority
Senior, hands-on IC with people leadership
