Engineer I, Systems Reliability Engineering
Core
Ensure reliability, availability, and operational performance of critical Retail Technology platforms by managing production support, resolving incidents, and driving automation.
Role type
Senior IC systems reliability engineer (production support)
Builds
Retail Technology platforms supporting global business operations
Domain
Retail technology / Enterprise infrastructure
Required skills
incident management, root cause analysis, production support processes, monitoring, observability, automation, scripting, troubleshooting
Preferred skills
experience with modern engineering tools, knowledge of retail technology environments
Technologies
monitoring tools, observability platforms, automation frameworks, scripting languages
Responsibilities
Manage production incidents and operational issues to ensure timely resolution; Perform root cause analysis and implement corrective actions; Support production releases and service transitions; Drive automation and continuous improvement initiatives; Collaborate with engineering teams and stakeholders to optimize platform performance.
Seniority
Senior, hands-on IC
