Solution Manager H/F
Core
Maintain systems stability and reliability for ALTEN's Business Information System (CRM, recruitment, BI) while leading support teams and managing solution delivery.
Role type
Senior Solution Manager (IT Support & Operations)
Builds
Business Information System (CRM, recruitment, BI) and supporting operational processes
Domain
IT Services / Engineering Consulting / Enterprise Systems
Required skills
Stakeholder requirement analysis, Team and vendor management, Incident resolution, Operational compliance management, Release management, Continuous improvement, Agile planning
Preferred skills
Enterprise service background, Industrial CIO organization experience, ITIL certification, Agile methodologies certification
Technologies
Jira
Responsibilities
Lead and manage deliverables of the support team and contractors, Oversee and resolve high priority incidents for business users, Implement and execute operational compliance processes (ISO 27001), Manage application audits, Ensure availability of supported platforms, Identify and implement continuous improvement and automation opportunities, Act as Release manager for assigned applications
Seniority
Senior, hands-on IC with team leadership