Associate Manager IT Service Delivery
Core
Lead day-to-day IT service operations for a client hospital, ensuring high-quality technical and application support across Tier 1 and Tier 2 workflows.
Role type
Associate Manager, IT Service Delivery
Builds
End-to-end IT support processes and service workflows for client hospitals
Domain
Healthcare IT / Managed Services
Required skills
Team leadership, ITSM platform management, process improvement, risk oversight, client relationship management, SLA/OLA management, resource utilization, incident management
Preferred skills
Citrix, Active Directory, desktop support, ServiceNow, Remedy, IT management experience, leadership experience
Technologies
ServiceNow, Remedy, Citrix, Active Directory
Responsibilities
Lead day-to-day IT service operations, support account profitability, build client relationships, monitor operational risks, manage high-performance teams, drive process excellence, manage Tier 1 and Tier 2 support workflows
Seniority
Associate Manager, hands-on leadership