Onsite Tech Support - Manager
Core
Managing and overseeing a multi-regionally based Onsite Tech Support services team to deliver technology solutions and improve the operational environment.
Role type
Senior IT Operations Manager
Builds
Operational stability and technology solutions for Publicis Groupe agencies
Domain
IT Operations / Shared Services
Required skills
IT operations management, team leadership, crisis management, capacity planning, performance management, project management, IT strategy, policy development, stakeholder communication, change control
Preferred skills
ITIL best practices, budget management, vendor management, AV system management
Technologies
Service Now, ITIL
Responsibilities
Manage and oversee a multi-regionally based Onsite Tech Support services team; Identify, document, analyze and respond to critical events and manage crises; Develop and track capacity planning for the team; Ensure team project deliverables are on time and within the established budget; Assist in developing long range strategy plans for technology and systems; Communicate the overall status for the team to business area staff and IT management.
Seniority
Manager, hands-on leadership