Consultor/a de Calidad y Procesos IT
Core
IT Quality and Process Consultant responsible for managing, maintaining, and improving IT processes, software lifecycle, and infrastructure governance.
Role type
mid-level IC IT quality and process consultant
Builds
IT governance frameworks, quality management systems, and process improvement initiatives
Domain
IT services and quality management
Deliverable
dashboards & analysis
Required skills
CMMI, ISO 9001, ISO/IEC 20000-1, ITIL, ITSM tools, KPI tracking, internal auditing, process documentation, stakeholder communication
Preferred skills
ISO 27001, ISO 22301, ISO 27701, ISO 30301, software development assessments, security and privacy knowledge
Technologies
ITSM ticketing tools
Responsibilities
Manage and improve IT processes related to software lifecycle and infrastructure governance; Maintain quality management systems, policies, and documentation; Track and analyze KPIs to evaluate process performance; Conduct internal quality audits and prepare for external audits; Support IT service management including SLA/KPI monitoring and incident management; Advise organizational areas on quality and process systems.
Seniority
Mid-level, hands-on IC