IT keitimų koordinatorė (-ius) (IT Change Manager)
Core
Coordinate, plan, and manage IT changes to ensure they are implemented safely with minimal impact on business operations.
Role type
IT Change Coordinator (ITIL-based)
Builds
IT change management processes and controlled deployment of IT updates
Domain
Energy sector IT operations
Required skills
ITIL fundamentals, IT change coordination, risk assessment, stakeholder communication, documentation, process analysis, multi-tasking, analytical thinking
Preferred skills
ITIL Foundation or Practice Manager certification, ITSM platforms (ServiceNow, Jira, Ivanti), BPMN/Bizagi modeling, PMP/PRINCE2, critical infrastructure experience
Technologies
ServiceNow, Jira, Ivanti, Bizagi, BPMN
Responsibilities
Coordinate standard, normal, and emergency IT changes; organize change evaluation and approval; administer CAB activities; coordinate cross-team collaboration; document changes in ITSM system; assess change risks and service impact; manage change calendar; analyze failed changes and prepare improvements; prepare and analyze change KPIs; develop and improve change management processes per ITIL; ensure compliance with security and audit requirements; consult staff on change management.
Seniority
Mid-level, hands-on IC