IT Operations and Reliability Manager (W/M)
Core
Coordinate autonomous IT teams (Support, SAP, Infrastructure, Platform) to ensure system stability, manage cross-team incidents, and govern operational standards across a multi-cloud environment.
Role type
Senior IT Operations and Reliability Manager
Builds
Federated operating model for IT stability, observability, and cost control
Domain
IT Operations, SRE, Multi-cloud (AWS, Azure), SAP ecosystem
Required skills
IT operations management, SRE practices, Observability (OpenTelemetry, Grafana), ITIL/ITSM processes, FinOps, Cloud cost optimization, Cross-team coordination, Incident management, Disaster recovery planning, Vendor contract governance
Preferred skills
FinOps Practitioner certification, SAP environment awareness
Technologies
AWS, Azure, SAP, OpenTelemetry, Grafana, Jira Service Management, Snowflake
Responsibilities
Steer overall system Run quality and reliability; Lead crisis command for cross-team incidents; Define and enforce ITSM processes and escalation rules; Manage FinOps budget and cloud consumption; Govern MSP partner contracts and SLAs; Build operational resilience and continuity plans; Produce executive reporting on reliability and costs.
Seniority
Senior, hands-on IC with strategic coordination