Conversational AI / CCAI Engineer
Core
Design, build, and maintain conversational AI solutions for contact centers, integrating voice and text channels with human agents.
Role type
Senior IC Conversational AI Engineer
Builds
Production conversational AI bots, contact center integrations, and agent assist features
Domain
Contact center technology, Conversational AI, Cloud infrastructure
Deliverable
production ML models
Required skills
REST API development, FastAPI, Node.js, Java, Dialogflow CX, NLU testing, conversation flow design, bot security, GCP Cloud Run, GCP Cloud Functions
Preferred skills
Amazon Lex, IBM Watson Assistant, Rasa, Genesys, NICE, Amazon Connect, Five9, Avaya, Twilio Flex, CX Agent Studio, voice bot latency optimization, multilingual bot design, analytics and tuning, human-in-the-loop workflows
Technologies
GCP, Dialogflow, FastAPI, Node.js, Java, Cloud Run, Cloud Functions, GKE
