Technical Implementation & Pre-Sales Solutions Lead
Core
Technical pre-sales and implementation lead for an AI-powered knowledge management platform serving enterprise contact centers.
Role type
Senior individual contributor solutions engineer and implementation lead
Builds
AI-driven knowledge management solutions for enterprise contact centers
Domain
SaaS, AI, Customer Experience (CX), Knowledge Management
Deliverable
production ML models | product features
Required skills
Technical pre-sales, solution architecture, enterprise integrations (REST APIs, webhooks, SSO/SAML), CRM/CCaaS integration, data migration, onboarding enablement, RFP/RFI management, security compliance
Preferred skills
SaaS experience, contact center domain knowledge, North America/GCC/APAC market experience
Technologies
REST APIs, webhooks, SSO, SAML, CRM, CCaaS, ticketing systems
Responsibilities
Run technical discovery and build tailored demos/POCs for prospects; own technical sections of RFPs/RFIs; configure platform and manage integrations for new accounts; oversee data migration and onboarding; coordinate cross-functional teams for go-live
Seniority
Senior, hands-on IC
