服务流程体验运营-商业生态与安全
Core
Design, plan, and optimize user service workflows for ad content, translating business rules into executable SOPs for customer service teams.
Role type
Senior Service Process Operations Specialist
Builds
Customer service SOPs, service strategies, and workflow optimization projects
Domain
Advertising / Customer Experience / Service Operations
Deliverable
product features
Required skills
Service workflow design, SOP creation, process optimization, data analysis, project management, cross-functional collaboration, AI tool implementation
Preferred skills
Customer service system expertise, service metric analysis, intelligent service understanding
Responsibilities
Analyze user consultation paths to optimize service nodes and resolution rates; Establish feedback loops to identify gaps between process design and execution; Translate business changes into clear service strategies and handling guidelines; Drive the implementation and training of new service processes.
