Líder de Soporte
Core
Lead the technical support team to build a measurable, automated operation using AI for B2B SaaS clients (fintechs, banks) integrating via API.
Role type
Senior Support Team Lead / Operations Manager
Builds
Automated support operations and AI-driven customer service flows
Domain
B2B SaaS / Fintech / API integrations
Deliverable
production ML models
Required skills
Technical leadership, SLA/ANS management, process automation, AI implementation (bots/agents), API/webhook/log diagnosis, data-driven operations, advanced English
Preferred skills
Identity verification/fraud prevention, RAG/LLM agent building, ISO 27001/SOC 2 knowledge, HubSpot CRM
Technologies
SQL, APIs, Webhooks, HubSpot, LLMs, RAG
Responsibilities
Structure and develop multi-level support team, ensure SLA/ANS compliance, design escalation flows, automate repetitive tasks with AI, convert tickets into product/engineering improvements, manage operations via dashboards
Seniority
Senior, hands-on IC with team leadership
